1. When will my fence panels or garden furniture items arrive when I place my order?
Usually orders arrive within 10-15 working days. A convenient day would be arranged.

2. Does the price include VAT?
All our prices include VAT

3. What methods of payment do you accept?
We accept all major credit and debit cards and paypal or cheque.

4. How can I place an order?
To place your order with us you can do this online or call our sales line on 01274 832700.

5. Do you have a catalogue?
We do not have a catalogue as all our products are listed on our website.

6. What happens once I place an order?
Once you have placed your order with Ashley Timber.com we contact you as soon as possible to confirm your order and arrange payment.

7. How can I track my order?
To track the delivery of your order please contact our delivery department on 01274 832700.

8. How much does delivery cost?
Delivery charges do vary. Please check our delivery page for details.

9. Why are your prices so low?
We import direct from the manufacturers and pass these savings on to our customers.

10. How do I contact Ashley Timber.com ?
If you wish to communicate with us by letter, please address all correspondence to our company address - Ashley Timber.com , Unit 36, Fireclay Business Park, Thornton Rd., Thornton, Bradford, West Yorkshire BD13 3NW.
Our office hours are 8.30am till 5.00pm - Monday to Friday,
please phone orders and enquiries upon the following number - 01274 832700.
You can email sales@ashleytimber.com
Or simply select our email enquiry form and we will respond as soon as possible.

11. Measurements?
All our sizes quoted are approximate.

frequently asked questions TO OUR FRIENDS

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